All In One Helpdesk | CRM Helpdesk | Sale Order Helpdesk | Purchase Helpdesk | Invoice Helpdesk | Helpdesk Timesheet | Helpdesk Support Ticket To Task
by Softhealer Technologies$ 60.66
| Required Apps |
•
CRM (crm)
• Discuss (mail) • Invoicing (account) • Project (project) • Purchase (purchase) • Repairs (repair) • Sales (sale_management) • Calendar (calendar) • Contacts (contacts) • Inventory (stock) • Employees (hr) |
| Technical Name |
sh_all_in_one_helpdesk
|
| License | OPL-1 |
| Also available in version | 18.0 17.0 16.0 15.0 14.0 |
Introduction
This all-in-one helpdesk module delivers a cohesive and powerful solution for managing customer support and internal service across CRM, sales, purchase, and invoice workflows. Designed to centralize ticket handling, timesheet tracking, and user requests within one system, it streamlines operations while improving response times and service efficiency. Perfect for businesses seeking a robust, unified helpdesk that integrates with key operational areas.
Key Features
Support ticket system integrated with CRM, sales, purchases, and invoices
Convert helpdesk tickets into tasks and track time efficiently
Fully customizable ticket workflows adaptable to service desks and technical support
Manage tickets across multiple channels, including email and portal submissions
Flexible interface for issue tracking, service requests, and customer portal access
Dynamic dashboards and timesheet features for streamlined operational oversight
Benefits
Centralizes support workflows across CRM, sales, purchase, invoice, and services
Improves responsiveness and support effectiveness through unified ticket tracking
Enhances operational visibility with timesheet tracking and dashboard reporting
Simplifies management of internal and customer service requests with a flexible interface
Promotes efficient customer interactions and task conversions from support tickets
Compatibility & Technical Details
Required Modules: CRM, Sales, Purchase, Invoice, Timesheets, Discuss (mail)
Technical Name: sh_all_in_one_helpdesk
License: Proprietary (OPL-1)
Installation Steps:
Place the module into your add-ons directory.
Install it using the standard module installation process.
Access the helpdesk interface to manage CRM, sales, purchase, invoice tickets, convert tickets into tasks, and track time entries seamlessly across workflows.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.