$ 28.02
| Required Apps |
•
Discuss (mail)
• Contacts (contacts) |
| Community Apps Dependencies |
sync_helpdesk
|
| Technical Name |
sync_helpdesk_automation
|
| License | OPL-1 |
| Technical Name |
sync_helpdesk_automation
|
| License | OPL-1 |
Introduction
This Odoo module introduces intelligent automation within the helpdesk system by enabling automatic actions on tickets based on custom-defined conditions. It empowers businesses to automate routine tasks, ensuring timely responses and streamlined workflows. With condition-based triggers, this module enhances operational efficiency and consistency across service management processes.
Key Features
Trigger automated actions on helpdesk tickets when predefined conditions are met
Configure conditional rules on any ticket field or related object to initiate actions
Support for a wide range of automated tasks, such as stage updates, assignments, or notifications
Seamless integration into existing helpdesk workflows without disrupting processes
Enhances system responsiveness by handling routine tasks automatically
Benefits
Reduces manual effort and speeds up response times
Ensures consistent handling of tickets through rule-based automation
Improves service quality by triggering timely actions on tickets
Frees support teams to focus on complex tasks by automating routine workflows
Enhances tracking and governance of service operations
Compatibility & Technical Details
Technical Name: sync_helpdesk_automation
License: Odoo Proprietary License (OPL-1)
Required Modules:
Contacts (contacts)
Discuss (mail)
Installation Steps:
Ensure the Contacts and Discuss modules are installed within your Odoo environment.
Install this automation module (sync_helpdesk_automation).
Define conditional rules and specify the automated actions to apply when tickets meet those conditions.
Monitor and refine automated workflows to optimize helpdesk efficiency.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.