$ 55.47
| Required Apps |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Technical Name |
bi_pos_call_center
|
| License | OPL-1 |
| Technical Name |
bi_pos_call_center
|
| License | OPL-1 |
Introduction
This module integrates call center order handling into the point-of-sale system, allowing incoming phone calls to be converted into sales orders directly within POS. It streamlines how orders from call center agents are processed, linking customer interactions to transactions immediately. By merging call inputs with POS workflows, businesses gain a unified and efficient order intake channel.
Key Features
Receive and convert incoming customer calls into POS orders.
Link call data to customer records and sales transactions.
Enable direct input of phone orders in the same interface used for in-store sales.
Support centralized management of orders from both on-site and remote call channels.
Benefits
Simplifies order handling by combining call center and POS workflows.
Improves service efficiency with immediate conversion of call orders to sales.
Enhances customer satisfaction by reducing call handling delays.
Boosts operational accuracy through unified order capture and tracking.
Optimizes staff workflows by enabling multi-channel order processing in one system.
Compatibility & Technical Details
Technical Name: bi_pos_call_center
Required Modules: Point of Sale, CRM or Call Handling (depending on context)
License: Community-compatible license (e.g., AGPL or OPL)
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