$ 55.23
| Required Apps |
•
Inventory (stock)
• Invoicing (account) • Sales (sale_management) • Discuss (mail) |
| Technical Name |
bi_rma
|
| License | OPL-1 |
| Technical Name |
bi_rma
|
| License | OPL-1 |
Introduction
The BI RMA (Return Merchandise Authorization) module for Odoo enhances the returns management process by enabling customers to submit return requests directly from the website. This functionality streamlines the return process, reduces administrative workload, and improves customer satisfaction.
Key Features
Return Requests via Website: Customers can initiate return requests for individual products or specific quantities directly from their accounts on the website.
Multiple Return Operations: Supports various return operations including Refund, Repair, Replace, and Buyback, offering flexibility to customers.
Return Reasons: Customers can specify reasons for returns, aiding in analysis and process improvement.
Approval Workflow: Sales teams can review and approve return requests before processing, ensuring control over returns.
Automated Document Generation: Automatically generates necessary documents such as Sales Orders, Delivery Orders, Return Orders, and Invoices based on the chosen return option.
Customer Notifications: Customers receive email notifications regarding the status of their return requests, keeping them informed throughout the process.
Discussion Forum: Facilitates direct communication between customers and the sales team through a discussion forum on the website.
Document Attachments: Customers can attach relevant documents or images to their return requests, providing necessary evidence or information.
Benefits
Improved Customer Experience: Simplifies the return process, making it more convenient for customers to initiate and track returns.
Operational Efficiency: Automates various aspects of the returns process, reducing manual effort and potential errors.
Enhanced Control: Provides sales teams with tools to review, approve, and manage return requests effectively.
Data-Driven Insights: Collects data on return reasons and operations, aiding in analysis and continuous improvement.
Seamless Integration: Integrates smoothly with Odoo's existing modules, ensuring a cohesive workflow.
Compatibility & Technical Details
Required Modules: Repairs (repair), Invoicing (account), Discuss (mail), Inventory (stock), Sales (sale_management).
License: Odoo Proprietary License v1.0.
Installation: Simple installation process with no complex configurations required.
Deployment: Compatible with both cloud and on-premise Odoo deployments.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.