$ 153.97
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
helpdesk_service_level_agreement
contract_recurring_invoice_analytic website_helpdesk_support_ticket |
| Technical Name |
customer_sla_contract_helpdesk
|
| License | OPL-1 |
| Technical Name |
customer_sla_contract_helpdesk
|
| License | OPL-1 |
Introduction
The Customer SLA Contract for Helpdesk module by Probuse Consulting Service Pvt. Ltd. enables businesses to define and manage Service Level Agreements (SLAs) for their helpdesk support tickets in Odoo. This module ensures that support teams adhere to agreed-upon response and resolution times, enhancing customer satisfaction and operational efficiency.
Key Features
SLA Level Configuration: Define multiple SLA levels based on ticket categories and priorities, specifying response and resolution times.
Automatic Deadline Calculation: Automatically calculate ticket deadlines based on the assigned SLA level, ensuring timely responses.
SLA Time Logs: Track and log SLA compliance for each ticket, providing transparency and accountability.
SLA Analysis Reports: Generate reports to analyze SLA performance and identify areas for improvement.
Integration with Helpdesk: Seamlessly integrates with Odoo's Helpdesk module, enhancing ticket management capabilities.
Benefits
Improved Customer Satisfaction: Ensure timely responses and resolutions, meeting customer expectations.
Enhanced Accountability: Track SLA compliance and hold support teams accountable for performance.
Operational Efficiency: Automate SLA calculations and reporting, reducing manual effort and errors.
Data-Driven Insights: Utilize SLA analysis reports to make informed decisions and improve support processes.
Compatibility & Technical Details
Odoo Version: Compatible with Odoo 17.0.
Required Modules: CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Website (website), Calendar (calendar), Contacts (contacts), Discuss (mail), Employees (hr).
License: Odoo Proprietary License v1.0.
Installation: Installable via the Odoo Apps interface.
Support: For technical support, contact Probuse Consulting Service Pvt. Ltd. directly.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.