$ 67.80
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
heldpesk_ticket_parent_child
|
| License | OPL-1 |
| Technical Name |
heldpesk_ticket_parent_child
|
| License | OPL-1 |
Introduction
This module enables the creation of parent-child relationships between helpdesk tickets in Odoo, allowing support teams to group related tickets under a single global parent. It streamlines ticket management, ensures consistent tracking across multiple related issues, and supports efficient team collaboration through hierarchical ticket structures and coordinated communications.
Key Features
Link multiple child tickets to a global parent ticket to manage related issues efficiently
Use a convenient header button in the parent ticket view to add new child tickets
Automatically propagate stage updates from the parent ticket to its child tickets
Preserve advanced stage progression in child tickets when they move ahead of the parent
Send bulk emails from a global parent ticket to all related child tickets via a wizard
Queue and attach sent emails to their respective child tickets for traceable communication
Benefits
Simplifies organization of complex support cases through ticket hierarchy
Enhances visibility into related issues for faster issue resolution
Promotes consistent workflow updates across all linked tickets
Supports multilingual communication with bundled email distribution
Keeps correspondence automatically synchronized, reducing manual tracking
Compatibility & Technical Details
Requires the following Odoo modules: CRM, Invoicing, Project, Sales (sale_management), Website, Calendar, Contacts, Discuss (mail), Employees (hr), and dependencies on the community website helpdesk support ticket module.
Technical name: heldpesk_ticket_parent_child
License: Odoo Proprietary License (OPL-1)
Installation steps:
Upload the module to the Odoo addons path.
Activate developer mode in Odoo.
Navigate to the Apps menu and update the app list.
Locate the module by its technical name and install it.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.