$ 49.41
| Required Apps |
•
Maintenance (maintenance)
• Discuss (mail) • CRM (crm) • Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
helpdesk_assets_equipment
|
| License | OPL-1 |
| Technical Name |
helpdesk_assets_equipment
|
| License | OPL-1 |
Introduction
Elevate your customer support and internal helpdesk operations with the Asset & Equipment Management module for Odoo Helpdesk. This powerful integration allows you to seamlessly link support tickets to specific company assets and equipment, providing a comprehensive solution for managing service requests, repairs, and maintenance. By connecting your helpdesk directly to your asset database, you can streamline workflows, improve response times, and ensure that your support team has all the information they need to resolve issues efficiently.
Key Features
Link Assets to Tickets: Directly associate helpdesk tickets with specific assets or pieces of equipment from your inventory.
Centralized Equipment Database: Maintain a complete and detailed registry of all company assets and equipment.
Equipment Request Workflow: Manage the entire lifecycle of equipment requests, from initial draft and confirmation to return.
Complete Visibility: View all related equipment and support tickets from a single, unified interface.
Historical Tracking: Keep a detailed history of all support requests and maintenance activities for each asset.
Seamless Integration: Works in harmony with Odoo's Helpdesk, Maintenance, CRM, and other essential modules.
Benefits
Improved Efficiency: Streamline your support and maintenance workflows by linking tickets directly to assets.
Enhanced Customer Service: Provide faster and more accurate support by giving your team instant access to asset information.
Better Asset Tracking: Maintain a complete and accurate record of all equipment and their associated support history.
Informed Decision-Making: Use detailed reports and analytics to make informed decisions about asset management and maintenance.
Increased Accountability: Track the status of all equipment requests and support tickets to ensure timely resolution.
Centralized Information: Create a single source of truth for all asset-related support and maintenance data.
Compatibility & Technical Details
Required Modules: Maintenance (maintenance), Discuss (mail), CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Website (website), Calendar (calendar), Contacts (contacts), Employees (hr)
Community Apps Dependencies: Website Helpdesk Support Ticket and Issue Management
License: OPL-1
Technical Name: helpdesk_assets_equipment
Installation: To install this module, add it to your Odoo addons path. Then, from the Apps menu in developer mode, update the app list and click install.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.