$ 66.25
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
helpdesk_domain_restriction
|
| License | OPL-1 |
| Technical Name |
helpdesk_domain_restriction
|
| License | OPL-1 |
Introduction
This Odoo module allows administrators to block specific email domains from submitting helpdesk tickets via the website form. By filtering out submissions from unwanted domains, it reduces spam, enhances support quality, and keeps ticket intake focused on legitimate customers. Ideal for refining support intake, improving operational clarity, and maintaining control over helpdesk communications.
Key Features
Specify a list of blocked email domains that cannot submit tickets via the website
Automatically prevent submissions from restricted domains in Odoo helpdesk
Seamlessly integrates with CMS, CRM, sales, invoicing, calendar, contacts, website, HR, and mail modules
Lightweight domain filtering to ensure clean support intake through the website
Enhances control over support channel usage and submission quality
Benefits
Reduces spam and irrelevant ticket submissions, improving support efficiency
Preserves resource quality by ensuring helpdesk attention is focused on valid inquiries
Strengthens control over your customer support process with domain-level filtering
Enhances overall support experience through cleaner and more relevant submissions
Delivers professional-level intake management without complexity
Compatibility & Technical Details
Technical Name: helpdesk_domain_restriction
Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss (mail), Employees (HR)
Community Apps Dependency: website_helpdesk_support_ticket
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the helpdesk_domain_restriction module in your custom addons directory.
Update the module list via the Odoo backend.
Install the module.
Configure the list of blocked domains in the module settings. Restricted email addresses from those domains will no longer be able to create helpdesk tickets via the website form—refining your support workflow and improving intake quality.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.