$ 49.41
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
helpdesk_employees_availability
|
| License | OPL-1 |
| Technical Name |
helpdesk_employees_availability
|
| License | OPL-1 |
Introduction
The Helpdesk Employee Availability module enhances helpdesk performance by enabling management and visibility of agent availability. By integrating availability schedules with ticket assignment logic, this solution helps ensure that support tickets are routed only to available staff members. It streamlines workforce allocation, reduces assignment errors, and supports balanced workload distribution in helpdesk workflows.
Key Features
Configure employee availability schedules directly in the helpdesk interface
Automatically exclude unavailable employees—such as those on time off—from assignment rules
Prioritize ticket assignment based on real-time availability to balance workload
Integrates seamlessly with helpdesk teams and automatic assignment mechanisms
Enhances operational accuracy by preventing ticket routing to unavailable agents
Benefits
Ensures helpdesk tickets are assigned only to available employees, reducing delays
Improves workload distribution and avoids agent overloading
Enhances support quality by managing availability-driven routing logic
Saves time by automating availability checks during ticket assignment
Boosts operational clarity by making availability transparent to helpdesk managers
Compatibility & Technical Details
The technical name of this module is helpdesk_employees_availability. It extends Odoo’s helpdesk assignment system by integrating with time off and employee availability functions to control automatic ticket allocation. Released under the Odoo proprietary license, installation involves placing the module into the custom addons directory, updating your configuration’s addons path, restarting the system, and installing via the applications interface.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.