$ 99.38
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
helpdesk_service_level_agreement
website_helpdesk_support_ticket |
| Technical Name |
helpdesk_sla_delay_analysis
|
| License | OPL-1 |
| Technical Name |
helpdesk_sla_delay_analysis
|
| License | OPL-1 |
Introduction
This Odoo module provides a comprehensive solution for analyzing helpdesk SLA performance, focusing on identifying and investigating delays in SLA fulfillment. It enables administrators and managers to gain deeper insights into overdue tickets, monitor compliance, and improve overall service efficiency. With clear reporting on SLA delays, this module empowers support teams to proactively address bottlenecks and enhance ticket response strategies.
Key Features
Generate analytical reports for SLA delays and overdue tickets
Monitor response and resolution timelines against SLA targets
Visualize helpdesk performance and SLA compliance across teams
Seamlessly integrate with various Odoo modules for cohesive analysis
Lightweight reporting enhancement built for support efficiency
Benefits
Improves SLA compliance by highlighting delay trends and bottlenecks
Enhances managerial oversight of support performance metrics
Empowers proactive issue resolution with clear SLA delay visibility
Supports data-driven optimization of helpdesk workflows
Delivers professional-level service monitoring in Odoo environments
Compatibility & Technical Details
Technical Name: helpdesk_sla_delay_analysis
Required Modules: CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Website (website), Calendar (calendar), Contacts (contacts), Discuss (mail), Employees (hr)
Community Apps Dependency: helpdesk_service_level_agreement, website_helpdesk_support_ticket
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the helpdesk_sla_delay_analysis module into your custom addons directory.
Update the module list within the Odoo interface.
Install the module via the Apps menu.
Access detailed SLA delay reports under the Helpdesk or reporting sections to begin tracking and analyzing support performance.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.