$ 121.83
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
helpdesk_service_level_agreement
website_helpdesk_support_ticket |
| Technical Name |
helpdesk_slot_day_report
|
| License | OPL-1 |
| Technical Name |
helpdesk_slot_day_report
|
| License | OPL-1 |
Introduction
This Odoo module enables comprehensive daily time slot reporting for helpdesk operations, helping businesses analyze when support team members are most active and track time distribution throughout the day. It's perfect for administrators and managers seeking detailed insights into team performance, workload distribution, and support responsiveness. Enhance your helpdesk analytics with clear, daily breakdowns that inform staffing decisions and improve service efficiency.
Key Features
Generate daily time slot reports to visualize helpdesk activity trends
Break down support performance by specific hourly intervals for accurate time tracking
Support deeper analysis of team workload and response distribution
Integrates with core Odoo modules to enhance organizational productivity
Simple, intuitive reporting interface optimized for helpdesk management
Benefits
Enables data-driven staffing decisions by revealing peak support times
Enhances monitoring of team productivity and time allocation
Improves service delivery through better-informed resource planning
Reduces delay and response inconsistencies with clear time slot insights
Supports professional-level helpdesk reporting and performance analysis
Compatibility & Technical Details
Technical Name: helpdesk_slot_day_report
Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss (mail), Employees (hr)
Community Apps Dependencies: helpdesk_service_level_agreement, website_helpdesk_support_ticket
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the module in your custom addons directory.
Update your module list via the Odoo backend.
Install the module through the Odoo interface.
Access the daily time slot report under the Helpdesk or reporting section to start analyzing hourly support activity.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.