$ 127.19
| Required Apps |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) • CRM (crm) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Community Apps Dependencies |
website_portal_pos_orders
website_helpdesk_support_ticket |
| Technical Name |
helpdesk_support_ticket_pos
|
| License | OPL-1 |
| Technical Name |
helpdesk_support_ticket_pos
|
| License | OPL-1 |
Introduction
This module integrates helpdesk ticket creation into the point-of-sale system, enabling customers or staff to initiate support requests directly from the POS interface. Each ticket can be linked to a specific sale, improving issue traceability and streamlining customer support handling. The integration helps unify sales and support workflows for faster, more organized service responses.
Key Features
Allow creation of helpdesk tickets directly from the POS interface.
Link support tickets automatically with the corresponding POS order.
Simplify issue tracking by capturing support requests at the point of sale.
Reduce response time through cohesive ticket initiation and handling.
Enhance customer satisfaction by centralizing support and sales interactions.
Benefits
Improves support responsiveness by enabling immediate ticket creation from POS.
Enhances traceability by linking support requests with transaction context.
Streamlines communication between sales and support teams.
Reduces administrative steps for staff handling support needs.
Supports efficient resolution workflows by consolidating data in one system.
Compatibility & Technical Details
Technical Name: helpdesk_support_ticket_pos
Required Modules: Point of Sale, Helpdesk, Sales (or Invoicing)
License: Community-compatible license (e.g., AGPL or OPL)
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.