$ 60.64
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
helpdesk_team_mail_alias
|
| License | OPL-1 |
| Technical Name |
helpdesk_team_mail_alias
|
| License | OPL-1 |
Introduction
This Odoo module empowers helpdesk teams to receive support tickets via individualized email aliases, improving your helpdesk's multi-channel support capabilities. With team-specific email alias functionality, incoming messages are automatically converted into tickets assigned to the correct team. This increases efficiency, enhances communication clarity, and delivers a streamlined ticket intake process that enriches customer support workflows.
Key Features
Assign a unique email alias to each helpdesk team for directed ticket creation
Enable automatic ticket generation from customer emails per team
Streamline support communication with clear team-specific routing
Seamless integration into Odoo’s helpdesk architecture and user workflows
Lightweight and efficient implementation without interface disruption
Benefits
Enhances ticket management by ensuring emails reach the correct helpdesk team
Simplifies support workflows through automatic team-based ticket assignment
Improves customer experience by providing direct communication channels
Reduces manual intervention and routing errors in ticket intake
Elevates professional support operations with targeted communication control
Compatibility & Technical Details
Technical Name: helpdesk_team_mail_alias
Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss (mail), Employees (hr)
Community Apps Dependency: website_helpdesk_support_ticket
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the module directory into your custom addons folder.
Update the module list via the Odoo backend.
Install the module through the Odoo interface.
Configure helpdesk teams to use dedicated email aliases; incoming emails to these addresses will automatically generate tickets assigned to their respective teams.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.