$ 93.76
| Required Apps |
•
Website (website)
• Discuss (mail) • CRM (crm) • Invoicing (account) • Project (project) • Sales (sale_management) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Community Apps Dependencies |
base_capture_photo
website_helpdesk_support_ticket |
| Technical Name |
helpdesk_ticket_capture_photo
|
| License | OPL-1 |
| Technical Name |
helpdesk_ticket_capture_photo
|
| License | OPL-1 |
Introduction
This Odoo module enables customers to scan and upload photos directly within the helpdesk ticket form, improving visual issue reporting and support communication. By allowing users to attach images instantly, it streamlines support requests, enhances clarity, and accelerates troubleshooting. Ideal for businesses seeking to elevate helpdesk engagement and service quality through effective visual context.
Key Features
Allow customers to upload photos when submitting helpdesk tickets
Support instant image capture via scan within the helpdesk form
Enhance clarity of issue reporting with visual attachments
Seamlessly integrate with website, CRM, invoicing, project, sales, calendar, contacts, mail (Discuss), and HR modules
Lightweight implementation for improved helpdesk user experience
Benefits
Improves accuracy by enabling visual context at ticket submission
Accelerates issue resolution through clearer, image-supported requests
Simplifies support workflows with direct photo uploads
Enhances customer experience and satisfaction through streamlined reporting
Offers professional helpdesk enhancement without complexity
Compatibility & Technical Details
Technical Name: helpdesk_ticket_capture_photo
Required Modules: Website (website), CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Calendar (calendar), Contacts (contacts), Discuss (mail), Employees (hr)
Community Apps Dependency: base_capture_photo, website_helpdesk_support_ticket
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the module in your custom addons directory.
Update the module list via the Odoo interface.
Install the module.
Upon installation, customers can scan or upload photos directly when submitting helpdesk tickets on the website, enriching support requests with visual details.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.