$ 44.36
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
helpdesk_ticket_lock_system
|
| License | OPL-1 |
| Technical Name |
helpdesk_ticket_lock_system
|
| License | OPL-1 |
Introduction
This Odoo module introduces a secure ticket locking mechanism within the helpdesk system, enabling support users, technicians, or managers to lock a ticket when working on it. By restricting edits to a single user, it ensures continuity, avoids confusion, and maintains clear ownership of ticket resolution. Only the original locker, the admin, or a manager can unlock the ticket—improving accountability and reducing conflicts in ticket handling workflows
Key Features
Lock a helpdesk ticket for exclusive editing by the locking user
Restrict unlocking capability to the locking user, admin, or manager
Display lock information, including who locked/unlocked the ticket and when
Prevent other users from modifying a ticket while it is locked
Lightweight and effective integration for helpdesk workflow control
Benefits
Prevents multiple support users from editing the same ticket simultaneously
Ensures clear accountability and ownership during ticket handling
Reduces miscommunication and improves response accuracy
Strengthens ticket workflow management with secure edit control
Enhances support operations with professional locking functionality
Compatibility & Technical Details
Technical Name: helpdesk_ticket_lock_system
Required Modules: Depends on the website helpdesk/support system module for proper operation
License: While specific licensing is not listed, common implementations follow standard Odoo module licensing (please confirm via the module manifest).
Installation Steps:
Place the helpdesk_ticket_lock_system module into your custom addons directory.
Activate Developer Mode in Odoo and update the module list.
Install the module from the Apps interface.
Once installed, support users will see a Lock button on helpdesk tickets, enabling exclusive editing control. Unlock functionality is limited to the original locker, admin, or manager. Lock details (user and timestamps) are stored and visible on the ticket for tracking
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.