$ 60.25
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
helpdesk_ticket_problem_solution
|
| License | OPL-1 |
| Technical Name |
helpdesk_ticket_problem_solution
|
| License | OPL-1 |
Introduction
The Odoo Helpdesk Ticket Problem Solution module enhances your helpdesk system by allowing support teams to provide detailed, formatted solutions to tickets. Solutions can include up to five images and are accessible to customers via the portal. The module also integrates solutions into PDF reports for comprehensive documentation.
Key Features
Formatted Solution Entries: Support agents can write clear and detailed solutions within tickets.
Image Attachments: Add up to five images to visually illustrate solutions.
PDF Report Integration: Include solutions and images in ticket PDF reports for offline reference.
Customer Portal Access: Customers can view solutions and images through their portal account.
Community Edition Compatibility: Designed for seamless use with Odoo Community edition.
Benefits
Enhanced Customer Support: Provide clear, visually supported solutions to improve customer satisfaction.
Efficient Ticket Resolution: Streamline documentation and sharing of solutions to reduce resolution time.
Improved Documentation: Maintain thorough records of solutions for future reference.
Customer Empowerment: Allow customers to independently access solutions, reducing follow-up inquiries.
Compatibility & Technical Details
Supported Odoo Versions: Compatible with Odoo.
Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss, Employees.
License: Odoo Proprietary License v1.0.
Technical Name: helpdesk_ticket_problem_solution.
Deployment Options: Supports Odoo Online, Odoo.sh, and On-Premise installations.
Supported Editions: Works with Community edition.
This module is ideal for businesses seeking to enhance helpdesk operations, providing detailed, accessible, and documented solutions to customer issues.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.