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Tickets Volumn Trends for Helpdesk Support System

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Required Apps • CRM (crm)
• Invoicing (account)
• Project (project)
• Sales (sale_management)
• Website (website)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
• Employees (hr)
Community Apps Dependencies website_helpdesk_support_ticket
Technical Name helpdesk_tickets_volumn_trend
License OPL-1
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Technical Name helpdesk_tickets_volumn_trend
License OPL-1

1. Introduction

The Tickets Volume Trends for Helpdesk Support System module (technical name: helpdesk_tickets_volumn_trend) enables data-driven insights by visualizing helpdesk ticket trends directly within Odoo. Managers can monitor ticket flow over time using dynamic charts.

2. Key Features

  • Volume Trend Reporting
    Generate visual reports showing ticket volumes across time frames—daily, weekly, and monthly.

  • Role-Based Access
    Only users with the "Helpdesk Support Manager" role can view the trend reports.

  • Multiple Visualization Formats
    Offers reports in bar, line, and pie chart formats for better trend interpretation.

  • Contextual Date Insights
    Includes filters such as ticket creation and closure dates across different time periods.

3. Benefits

  • Actionable Visibility
    Quickly spot surges or drops in ticket volume to allocate resources accordingly.

  • Streamlined Support Management
    Enables managers to assess ticket trends without diving into manual analysis or spreadsheets.

  • Improved Operational Oversight
    Enhances responsiveness by showing both incoming and closed ticket dynamics.

4. Compatibility & Requirements

  • Supported Version: Odoo 17.0 (also available for versions 12–18)

  • Module Dependencies:

    • CRM (crm)

    • Invoicing (account)

    • Project (project)

    • Sales (sale_management)

    • Website (website)

    • Calendar (calendar)

    • Contacts (contacts)

    • Discuss / Mail (mail)

    • Employees (hr)

    • Requires website_helpdesk_support_ticket community module

  • Technical Name: helpdesk_tickets_volumn_trend

  • License: Odoo Proprietary License v1.0 (OPL-1)—a valid purchase is required, redistribution is prohibited.

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.