$ 66.25
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
helpdesk_working_hours
|
| License | OPL-1 |
| Technical Name |
helpdesk_working_hours
|
| License | OPL-1 |
Introduction
This Odoo module enhances customer support experience by displaying helpdesk working hours and upcoming holidays directly on the website ticket submission form. It improves transparency, allowing customers to easily see when support is available and when holidays might affect response times. Ideal for boosting user trust, managing expectations, and streamlining helpdesk interaction with clear working hours and holiday visibility.
Key Features
Display helpdesk team working hours prominently on website ticket form
Show upcoming holiday information to inform users before submitting tickets
Integrates smoothly with Odoo helpdesk, CRM, project, sales, invoicing, website, calendar, contacts, mail, and HR modules
Enhances customer support transparency and reduces confusion during holidays
Lightweight implementation without affecting core interface performance
Benefits
Improves customer communication by clearly indicating when support is available
Manages customer expectations effectively during holiday periods
Reduces support inquiries related to availability or delayed response times
Promotes a polished, professional helpdesk interface on your website
Supports efficient support workflow planning and ticket handling
Compatibility & Technical Details
Technical Name: helpdesk_working_hours
Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss (mail), Employees (hr)
Community Apps Dependency: website_helpdesk_support_ticket
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the helpdesk_working_hours module in your custom addons directory.
Update the module list via the Odoo backend interface.
Install the module.
Configure helpdesk team working hours and upcoming holidays settings within the helpdesk or related configuration menus as needed.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.