| Technical Name |
knowsystem
|
| License | OPL-1 |
Introduction
The "KnowSystem: Knowledge Base System" is a comprehensive Odoo module developed by "faOtools" designed to serve as a central hub for accumulating, curating, and sharing organizational knowledge. This powerful tool provides an efficient way to manage documentation, instructions, and FAQs, making them easily accessible to employees, partners, and public users. The module is built to feel like a native Odoo application, offering a fast, polished, and intuitive interface that integrates seamlessly with your existing Odoo workflow.
Key Features
Advanced Editor: Create professional-looking articles using a safe, drag-and-drop backend editor or a raw HTML code editor.
Wiki-like Revisions: The module automatically keeps a history of article revisions, allowing you to restore previous versions with a few clicks.
Single-View Interface: Navigate, filter, and search for articles efficiently through a single, innovative interface organized by sections, tags, and types.
Robust Access Control: Define user groups to restrict access to internal employees, and use tags to share specific articles with portal or public users.
Cross-Module Integration: Access the knowledge base from any Odoo screen and reference articles in messages, activities, and learning tours.
Article Statistics: Track article performance with statistics on views, likes, dislikes, and how often they are used in messaging.
Multi-Language Support: The module allows for translating articles into different languages installed in Odoo, making it a valuable tool for global teams (requires the knowsystem_multilang add-on).
Benefits
Centralized Knowledge Hub: Creates a single source of truth for all company-related information.
Improved Efficiency: Reduces the time employees spend searching for information and helps streamline training processes.
Enhanced Collaboration: Facilitates teamwork with features like article discussions and version history.
Better Self-Service Support: Allows you to publish public-facing documentation and FAQs for customers, reducing support inquiries.
Compatibility & Technical Details
This module is compatible with Odoo versions 17.0 and older. The technical name of the module is knowsystem. It requires the core Discuss (mail) application. It also has several optional add-ons, such as KnowSystem: Website and Portal for public-facing knowledge bases and KnowSystem: Multi Languages for translations. The module is licensed under the Odoo Proprietary License v1.0 (OPL-1).
Installation Steps:
Place the knowsystem module folder in your Odoo add-ons directory.
Enable developer mode in your Odoo instance and navigate to the Apps menu.
Click "Update Apps List."
Search for "KnowSystem" or its technical name, knowsystem, and click "Install."
After installation, begin creating and organizing your knowledge base content.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.