$ 17.97
| Required Apps |
•
Discuss (mail)
|
| Technical Name |
mail_manual_routing
|
| License | OPL-1 |
| Also available in version | 17.0 16.0 |
Introduction
Lost Messages Routing empowers your Odoo environment with enhanced email management by offering full control over incoming messages that fail to attach automatically. This module addresses scenarios where emails—such as replies to catchall addresses—are lost due to missing references or automated mismatches. It provides a polished, human-centric interface to review and manually assign those messages to the correct document threads. Optimize your communication workflow and ensure that every email finds its rightful place within your Odoo system, improving responsiveness and message tracking.
Key Features
Maintains a dedicated menu for tracking all unattached or lost emails
Enables manual routing of messages through a convenient wizard interface
Allows selection of document types and target records for proper message assignment
Supports routing of any message—not just lost ones—via a consistent manual workflow
Provides optional notification on each lost message to stay informed in real time
Benefits
Ensures no incoming emails get lost, safeguarding customer communications
Enhances efficiency by allowing users to quickly attach emails to appropriate records
Improves message traceability by integrating communications into relevant document threads
Boosts user confidence and accountability in email handling workflows
Offers transparency through optional alerts, aiding proactive communication management
Compatibility & Technical Details
Technical Name: mail_manual_routing
License: OPL-1 (Odoo Proprietary License v1.0)
Required Modules: Discuss (mail)
Installation Steps:
Install the Discuss (mail) module.
Upload and install Lost Messages Routing.
Activate debug (developer) mode to access the “Unattached Messages” or “Lost Messages” menu under Technical → Email.
Utilize the “Route manual” button within message entries to launch the routing wizard.
In the wizard, choose the appropriate model and target record, then confirm to attach the message.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.