Odoo WhatsApp Chatbot | Odoo V17 Enterprise Edition | WhatsApp Cloud API
by TechUltra Solutions Private Limited$ 95.52
| Required Apps |
•
Odoo WhatsApp Integration (whatsapp)
• Discuss (mail) |
| Community Apps Dependencies |
whatsapp_extended
|
| Technical Name |
odoo_whatsapp_ent_chatbot
|
| License | OPL-1 |
| Technical Name |
odoo_whatsapp_ent_chatbot
|
| License | OPL-1 |
Introduction
The WhatsApp Enterprise Chatbot module for Odoo elevates your customer communication by providing a fully programmable chatbot on WhatsApp. Leveraging the official Meta WhatsApp Cloud API, this module supports scripted conversations, interactive templates, lead or ticket creation, and smooth transitions to human agents. It’s ideal for businesses seeking 24/7 customer engagement, intelligent automation, and deeper integration between Odoo and WhatsApp.
Key Features
Use WhatsApp Cloud API to power chatbot messaging and responses
Define and edit conversation scripts with branching logic and actions like creating leads or helpdesk tickets
Send interactive message templates (lists, buttons) within chatbot flows
Support multi-company, multi-provider environments for flexible deployment
Maintain a full history of WhatsApp chat interactions inside Odoo’s Discuss / Chatter system
Auto-suspend chatbot when a human user sends a message to avoid overlap
Enhanced error handling and message delivery confirmation in chat flows
Benefits
Delivers instant responses and support to customers 24/7 via WhatsApp
Reduces workload on human agents by handling routine queries automatically
Converts conversations into actionable records (leads, tickets) for follow-up
Strengthens user satisfaction by seamlessly handing over to agents when needed
Centralizes chat history inside Odoo for tracking, analytics, and reporting
Compatibility & Technical Details
Technical Name: odoo_whatsapp_ent_chatbot
Required Modules:
WhatsApp core integration (whatsapp)
Discuss / Mail (mail)
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Ensure the WhatsApp integration and Discuss / Mail modules are installed.
Install the WhatsApp Enterprise Chatbot module.
Configure WhatsApp Cloud API credentials (Access Token, Business ID, Phone Number ID).
Create chatbot scripts by defining message flows, triggers, and actions (e.g. create lead, helpdesk ticket).
Activate the chatbot per company or provider settings.
Use interactive message templates (buttons, lists) in your flows.
Test flows via WhatsApp to verify that scripts, handoff, and logging behave as expected.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.