$ 7.25
| Required Apps |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Technical Name |
pos_product_code
|
| License | OPL-1 |
| Technical Name |
pos_product_code
|
| License | OPL-1 |
Introduction
The Odoo Helpdesk Ticket Customer Signature module by Probuse Consulting allows customers to digitally sign support tickets through the website portal. This feature enables businesses to capture customer consent on issue resolution or service acceptance directly on the ticket, enhancing transparency and accountability in the support process.
Key Features
Digital Signature on Tickets: Customers can sign support tickets digitally via the website portal.
Signature Request from Backend: Support team can initiate signature requests from the backend.
Email Notifications: Customers receive email notifications for signature requests and acknowledgments upon signing.
Signature Display: Signed tickets display the customer's signature on both the frontend and backend.
Thank You Emails: Automated thank you emails sent to customers after signing the ticket.
Benefits
Enhanced Customer Trust: Provides a clear record of customer consent, building trust.
Streamlined Support Process: Simplifies the process of obtaining customer acknowledgment.
Improved Accountability: Captures a digital record of customer interactions for reference.
Efficient Workflow: Reduces the need for manual follow-ups and paperwork.
Compatibility & Technical Details
Odoo Version: Compatible with Odoo.
Required Modules: CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Website (website), Calendar (calendar), Contacts (contacts), Discuss (mail), Employees (hr).
License: Odoo Proprietary License v1.0.
Installation: Installable via the Odoo Apps interface.
Support: For technical support, contact Probuse Consulting directly.
Updates: Regular updates ensure compatibility with the latest Odoo releases and introduce new features.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.