$ 292.48
| Required Apps |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) • CRM (crm) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Employees (hr) • eCommerce (website_sale) |
| Community Apps Dependencies |
helpdesk_support_ticket_pos
pos_return_order_rma website_portal_pos_orders website_helpdesk_support_ticket machine_repair_management website_request_return_rma_odoo website_shop_return_rma |
| Technical Name |
pos_return_order_rma_helpdesk
|
| License | OPL-1 |
| Technical Name |
pos_return_order_rma_helpdesk
|
| License | OPL-1 |
Introduction
This module enables helpdesk agents to initiate Return Merchandise Authorization (RMA) orders directly from the point-of-sale support ticket interface. When a customer submits a claim or ticket related to a POS order, the support team can effortlessly create an RMA without switching applications. This integration simplifies after-sales support while ensuring return, repair, or refund processes proceed efficiently.
Key Features
Enable creation of RMA orders directly from POS helpdesk ticket forms.
Streamline helpdesk workflow by linking tickets to POS order return processes.
Support replacement, repair, or refund flows initiated via helpdesk.
Integrate RMA process seamlessly into customer support journey.
Improve response time and accuracy in after-sales handling.
Benefits
Enhances after-sales efficiency by consolidating support and return workflows.
Reduces process complexity for helpdesk agents handling POS order claims.
Improves customer service through faster resolution of return-related issues.
Centralizes return tracking from ticket to RMA for better oversight.
Supports flexible return workflows—repair, replacement, or refund—within helpdesk context.
Compatibility & Technical Details
Technical Name: pos_return_order_rma_helpdesk
Required Modules: Point of Sale, Helpdesk, RMA (Return Merchandise Authorization)
License: LGPL-3 (community-compatible license)
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.