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All In One Website Helpdesk | CRM Helpdesk | Sale Order Helpdesk | Purchase Helpdesk | Invoice Helpdesk | Helpdesk Timesheet | Helpdesk Support Ticket To Task | Website Helpdesk

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Required Apps • Website (website)
• CRM (crm)
• Discuss (mail)
• Invoicing (account)
• Project (project)
• Purchase (purchase)
• Repairs (repair)
• Sales (sale_management)
• Calendar (calendar)
• Contacts (contacts)
• Inventory (stock)
• Employees (hr)
Community Apps Dependencies sh_all_in_one_helpdesk
Technical Name sh_all_in_one_website_helpdesk
License OPL-1
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Technical Name sh_all_in_one_website_helpdesk
License OPL-1

Introduction

The All-in-One Website Helpdesk module by Softhealer Technologies integrates a fully-featured helpdesk system directly into your Odoo website. Customers can submit support tickets, attach relevant documents, and track ticket status in real-time. By combining ticket management with CRM, Sales, Purchase, and Accounting workflows, this module streamlines customer support operations and improves communication efficiency.

Key Features

  • Web-Based Ticket Submission: Customers create tickets directly from the website with attachments and detailed descriptions.

  • Real-Time Ticket Tracking: Customers view status updates via the portal.

  • Email Notifications: Alerts sent to both customers and administrators on ticket creation and updates.

  • CRM Integration: Convert tickets into leads or opportunities for follow-up.

  • Sales & Purchase Integration: Generate quotations, orders, and invoices from tickets.

  • Task Management: Assign tasks linked to tickets and track progress.

  • Timesheet Tracking: Log time spent on tickets for billing and analysis.

  • Customizable Views: Kanban, list, and calendar views for ticket management.

  • Multi-User Assignment: Assign multiple users to a single ticket.

  • Automated Reminders: Set reminders for due dates and SLA breaches.

  • Custom Fields & Tabs: Add additional fields to capture specific information.

  • PDF Reporting: Generate printable reports for offline records.

  • WhatsApp Integration: Send ticket updates directly via WhatsApp.

Benefits

  • Enhanced Customer Support: Provide a user-friendly platform for submitting and tracking tickets.

  • Improved Efficiency: Centralize support operations within Odoo.

  • Better Collaboration: Facilitate teamwork by assigning multiple users and tracking progress.

  • Comprehensive Reporting: Analyze ticket trends, response times, and team performance.

  • Scalable Solution: Customize and expand support workflows as the business grows.

Compatibility & Technical Details

  • Technical Name: sh_all_in_one_website_helpdesk

  • License: Odoo Proprietary License v1.0

  • Required Modules: Website (website), CRM (crm), Discuss (mail), Accounting (account), Project (project), Purchase (purchase), Sales (sale_management), Calendar (calendar), Contacts (contacts), Employees (hr)

  • Installation:

    1. Download the module from Odoo Apps.

    2. Upload and install it through the Odoo Apps interface.

    3. Configure email templates, ticket stages, SLA policies, and other settings.

    4. Integrate with CRM, Sales, Purchase, and Project modules as needed.

    5. Customize ticket forms, views, and dashboards.

    6. Train support team users on the system.

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.