$ 112.29
| Technical Name |
sh_helpdesk_enterprise
|
| License | OPL-1 |
Introduction
This Odoo module transforms your helpdesk into a powerful and fully customizable enterprise-grade service desk. Designed for technical support teams, issue tracking, and service request management, it delivers seamless integration across CRM, sales, purchases, invoicing, timesheets, and more. Customers can submit tickets via email and view ticket stages through the website portal, while administrators enjoy comprehensive backend control. Ideal for organizations seeking a professional, flexible, and cohesive helpdesk experience in Odoo.
Key Features
Helpdesk integration with Sales Orders, Purchase Orders, CRM, and Invoicing workflows
Time tracking with Helpdesk Timesheets for accurate service logging
Convert tickets into tasks, merge multiple tickets, and streamline ticket lifecycle
Stage change history for auditability and process clarity
Customer-facing portal to view tickets, combined with email-based ticket creation
Automated workflow enhancements: auto-stage changes on reply, mass ticket updates, PDF reports, email templates
Extra automation: WhatsApp integration, ticket alarms, dynamic stages, customer feedback mechanisms
Benefits
Establishes a comprehensive helpdesk system enriched with support for core business workflows
Enhances tracking, billing, and performance insights with integrated timesheet capabilities
Streamlines operations via automation, reducing manual ticket handling and improving response times
Enables transparency through adjustable stages and detailed lifecycle logs
Delivers a polished, enterprise-ready support platform that aligns with modern customer service standards
Compatibility & Technical Details
Technical Name: sh_helpdesk_enterprise
Required Modules: CRM, Project, Purchase, Sales, Calendar, Contacts, Discuss (mail), Timesheets (timesheet_grid), Helpdesk, Employees (HR), Invoicing (Account)
License: Odoo Proprietary License (OPL-1)
Installation Steps:
Place the module into your custom addons directory.
Update the Apps list in your Odoo backend.
Install the module as you would with any other.
Once installed, configure your integrated workflows—link helpdesk tickets with sales, purchases, invoicing, enable timesheet tracking, and explore automation settings to fully utilize the enterprise-grade helpdesk features.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.