$ 11.23
| Required Apps |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Technical Name |
sh_helpdesk_state_info
|
| License | OPL-1 |
| Technical Name |
sh_helpdesk_state_info
|
| License | OPL-1 |
Introduction
This Odoo module enables support teams to track and display the history of stage changes for helpdesk tickets, capturing when and how tickets progress through different stages. It enhances transparency and auditability in support workflows by providing a clear log of stage transitions. Ideal for administrators and managers aiming to monitor team performance, identify bottlenecks, and refine helpdesk processes.
Key Features
Display a chronological log of stage changes for each helpdesk ticket
Record timestamps and user information for each stage transition
Improve workflow oversight and helpdesk process visibility
Seamlessly integrate into the standard Helpdesk and Discuss modules
Lightweight implementation with minimal interface overhead
Benefits
Enhances accountability by providing clear stage change records
Aids in identifying delays or bottlenecks in ticket progression
Supports data-driven optimization of helpdesk workflows
Improves audit transparency for internal reviews and quality control
Adds professional-level tracking capability to Odoo helpdesk operations
Compatibility & Technical Details
Technical Name: sh_helpdesk_state_info
Required Modules: Helpdesk (helpdesk), Discuss (mail)
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the module folder into your custom addons directory.
Update the module list in the Odoo backend.
Install the module through the Apps interface.
Once installed, open any helpdesk ticket—each stage change will now display a detailed history of transitions for review and analysis.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.