$ 94.32
| Required Apps |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
| Community Apps Dependencies |
website_helpdesk_support_ticket
|
| Technical Name |
support_ticket_by_team
|
| License | OPL-1 |
| Technical Name |
support_ticket_by_team
|
| License | OPL-1 |
Introduction
This Odoo module streamlines helpdesk workflows by allowing support tickets to be routed and assigned automatically to the correct helpdesk team. It enhances team coordination, accelerates response times, and ensures that tickets are handled by the most relevant group. Ideal for businesses aiming to optimize support management and improve customer satisfaction through clear role-specific ticket assignment.
Key Features
Automatically route incoming support tickets to the appropriate helpdesk team
Enhance team-specific ticket management with routing accuracy
Integrates seamlessly with Odoo’s helpdesk, CRM, website, and related modules
Enables efficient and accurate support workflows based on team boundaries
Lightweight implementation to boost ticket handling efficiency
Benefits
Speeds up ticket response by assigning tickets to the right team from the start
Improves team collaboration and workload distribution
Reduces manual routing errors and administrative overhead
Enhances customer support efficiency with team-based handling
Delivers a polished and professional helpdesk experience within Odoo
Compatibility & Technical Details
Technical Name: support_ticket_by_team
Required Modules: CRM, Invoicing, Project, Sales, Website, Calendar, Contacts, Discuss (mail), Employees (hr)
Community Apps Dependency: website_helpdesk_support_ticket
License: Odoo Proprietary License v1.0 (OPL-1)
Installation Steps:
Place the module directory into your custom addons folder.
Update the app list in the Odoo interface.
Install the module.
Configure helpdesk teams to enable automatic routing of tickets based on team assignment to streamline support workflows.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.