Advance Helpdesk, Website Support Ticket Management Odoo app help to Manage your Customer Supports Online
by Axis Technolabs$ 43.55
| Technical Name |
website_axis_helpdesk_advance
|
| License | OPL-1 |
Introduction
The Advanced Website Helpdesk module for Odoo offers a comprehensive solution for managing customer support tickets directly through your website. This integration allows customers to submit queries, track ticket statuses, and receive timely resolutions, all within a unified platform. By streamlining support processes, businesses can enhance customer satisfaction and operational efficiency.
Key Features
Online Ticket Submission: Customers can create support tickets via the website portal.
Ticket Management Dashboard: Administrators can view and manage all incoming tickets from a centralized dashboard.
Automated Ticket Assignment: Tickets are automatically assigned to appropriate support agents based on predefined rules.
Customizable Ticket Categories: Define categories and reasons for contact to streamline ticket classification.
SLA Policy Integration: Implement Service Level Agreements to ensure timely responses and resolutions.
Multi-Language Support: The module supports multiple languages, including English, Arabic, Chinese, Spanish, French, and Russian.
Email Notifications: Automated email alerts are sent to customers upon ticket creation, updates, and resolution.
Rating and Feedback System: Customers can rate their support experience and provide feedback.
Invoice Generation: Create invoices directly from resolved tickets for billable services.
Support for Multiple Teams: Configure different teams to handle various types of support tickets.
Ticket Prioritization: Assign priority levels to tickets to manage urgent issues effectively.
ReCAPTCHA Integration: Enhance security by enabling reCAPTCHA on the ticket submission form.
Customer Portal Access: Customers can log in to view and manage their submitted tickets.
Benefits
Improved Customer Satisfaction: Provide timely and organized support to enhance customer experience.
Operational Efficiency: Streamline support processes and reduce manual effort in ticket management.
Revenue Generation: Billable services can be invoiced directly through the helpdesk system.
Enhanced Security: Protect the ticket submission process with reCAPTCHA verification.
Comprehensive Reporting: Analyze support metrics to identify areas for improvement.
Compatibility & Technical Details
Required Modules: CRM, Contacts, Discuss, Employees, Invoicing, Project, Purchase, Sales, Website, Calendar
License: Odoo Proprietary License v1.0
Technical Name: website_axis_helpdesk_advance
Installation Steps: Available for download via Odoo Apps; installation requires administrator access within the Odoo platform.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.