$ 891.44
| Technical Name |
website_helpdesk_ticket_bundle
|
| License | OPL-1 |
Introduction
The Website Helpdesk Ticket Bundle module by Probuse Consulting Service Pvt. Ltd. offers a comprehensive solution for managing customer support tickets directly from your website. This bundle includes multiple integrated apps that enhance the functionality of the Odoo Helpdesk module, providing features like ticket creation, SLA management, knowledge base, and more.
Key Features
Website Customer Helpdesk Support Ticket: Allows customers to create support tickets from the website, including document attachments.
Knowledge Base for Helpdesk: Provides a platform for creating and posting Q&A for helpdesk support tickets.
Helpdesk Ticket Lock/Re-assign/Solution: Enables users to lock/re-assign tickets and provide solutions with images.
Customer Helpdesk Service Level Agreement (SLA): Facilitates the creation and printing of SLAs for customers.
Helpdesk Dashboard View: Offers a team-wise dashboard view for helpdesk tickets.
Helpdesk Team Website View: Displays support teams on the website with team details.
Maintenance Request for Helpdesk Ticket: Allows the creation of maintenance requests from tickets.
Helpdesk Ticket Merge: Enables merging of helpdesk support tickets and issues.
Helpdesk Ticket Reassign: Provides functionality to reassign tickets to different teams or users.
Helpdesk Ticket Auto Response: Sends automated responses to customers when a ticket is created.
Helpdesk Ticket Customer Signature: Allows customers to provide digital signatures on helpdesk tickets.
Helpdesk Ticket Problem Solution: Enables the helpdesk team to provide solutions to customers.
Helpdesk Ticket Type Email Alias: Assigns email aliases to ticket types for automatic categorization.
Helpdesk Ticket Print PDF: Allows printing of helpdesk support tickets.
Helpdesk Ticket Aging Notifications: Notifies users of aging tickets that require attention.
Helpdesk Ticket Volume Trends: Provides analytics on ticket volumes over time.
Helpdesk Ticket Locking System: Prevents unauthorized edits by locking tickets.
Helpdesk Ticket Merge: Merges multiple tickets into a single ticket for better management.
Helpdesk Ticket SLA Delay Analysis: Analyzes delays in meeting SLA targets.
Helpdesk Ticket Knowledge Base: Provides a repository of solutions for common issues.
Helpdesk Ticket Maintenance Request: Allows the creation of maintenance requests from tickets.
Helpdesk Ticket Reassign: Reassigns tickets to different teams or users.
Helpdesk Ticket Auto Response: Sends automated responses to customers when a ticket is created.
Helpdesk Ticket Customer Signature: Allows customers to provide digital signatures on helpdesk tickets.
Helpdesk Ticket Problem Solution: Enables the helpdesk team to provide solutions to customers.
Benefits
Enhanced Customer Support: Streamlines the process of managing customer support tickets.
Improved Efficiency: Automates various aspects of ticket management, reducing manual effort.
Better SLA Management: Ensures timely resolution of tickets by tracking SLA compliance.
Comprehensive Knowledge Base: Provides customers with self-service options through a knowledge base.
Seamless Integration: Integrates smoothly with other Odoo modules for a unified experience.
Compatibility & Technical Details
Required Modules: Maintenance (maintenance), Discuss (mail), CRM (crm), Invoicing (account), Project (project), Sales (sale_management), Website (website), Calendar (calendar), Contacts (contacts), Employees (hr), Surveys (survey), Expenses (hr_expense), Purchase (purchase), Inventory (stock).
License: Odoo Proprietary License v1.0 (OPL-1).
Technical Name: website_helpdesk_ticket_bundle
Installation: Available for installation via the Odoo Apps interface.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.