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Whatsapp Extended | Odoo Meta WhatsApp Graph API | Odoo V17 Enterprise Edition

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Required Apps Odoo WhatsApp Integration (whatsapp)
Discuss (mail)
Technical Name whatsapp_extended
License OPL-1
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Technical Name whatsapp_extended
License OPL-1

Introduction

WhatsApp Extended for Odoo is designed to build upon the platform’s default WhatsApp integration and provide a richer, more interactive messaging experience. Leveraging Meta’s official WhatsApp Cloud API, this extension supports message templates with buttons, lists, product snippets, and interactive features. Without needing manual approval for many templates, this module streamlines communication automation and delivers a more engaging channel for businesses to connect with customers directly through WhatsApp inside Odoo.

Key Features

  • Use the official Meta WhatsApp Cloud API for reliable message delivery

  • Create and send interactive message templates (lists, buttons, product carousels) seamlessly

  • Auto-manage templates—no waiting for manual approval in many cases

  • Enhance messages with product information and multimedia content (images, links)

  • Integrate with Odoo’s mail/discuss, enabling chat interactions linked to records

  • Extend default WhatsApp behaviors rather than replacing them

Benefits

  • Improves customer interaction with richer, interactive messaging (buttons, lists, product items)

  • Accelerates message workflow by removing dependence on manual template approvals

  • Strengthens communication consistency under one integrated WhatsApp platform

  • Enhances engagement and conversion with interactive product messaging

  • Simplifies management by handling templates and API connections automatically

Compatibility & Technical Details

  • Technical Name: whatsapp_extended

  • Required Modules: WhatsApp Integration base module (whatsapp), Discuss / Mail (mail)

  • License: Odoo Proprietary License v1.0 (OPL-1)

  • Installation Steps:

    1. Ensure the base WhatsApp integration module and Discuss/Mail are installed.

    2. Install the WhatsApp Extended module.

    3. In WhatsApp settings, configure Meta Cloud API credentials (Access Token, Business ID, Phone Number ID)

    4. Create and manage message templates (buttons, lists, product templates) within Odoo.

    5. Use the extended messaging features in sales, support, and other record channels.

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.