| Technical Name |
sh_base_whatsapp_integration
|
| License | OPL-1 |
Introduction
WhatsApp Integration Base in Odoo serves as the essential core for connecting your instance with the WhatsApp Business API. This foundational module establishes the API credentials, webhook mechanisms, and backend framework necessary for reliable message exchange. By setting up WhatsApp connectivity through this base module, Odoo is empowered to support features such as messaging templates, customer conversations, and automation workflows with security and scalability.
Key Features
Facilitate API connection setup between Odoo and Meta using the WhatsApp Business API, including tokens, account IDs, and phone numbers.
Configure webhooks and callback URLs to enable real-time message reception and automated responses.
Lay the groundwork to enable dynamic template messaging—including pre-approved message flows such as quotations, invoices, POS receipts, and helpdesk tickets.
Benefits
Provides a stable and secure foundation for full-featured WhatsApp functionality within Odoo
Enables integration with Odoo's Discuss interface for two-way conversation flow
Supports automated and template-based messaging once connected
Modular approach ensures future enhancements can be built atop this stable core
Compatibility & Technical Details
Required Modules: Core Discuss (mail) module and API infrastructure must be in place
Technical Name: sh_base_whatsapp_integration (as derived from naming convention)
License: OPL-1 (Odoo Proprietary License v1.0), consistent with custom add-ons
Installation Steps (general outline):
Add the module to your Odoo 18.0 add-ons directory.
Activate Developer Mode, update the app list, and install sh_base_whatsapp_integration.
In Odoo, configure WhatsApp Business Account credentials: access token, phone number ID, app ID, and account ID.
Set up webhook callback URLs and verify the connection.
Once established, subsequent features—like message templates and automated workflows—become available for extension.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.